Terms of Use

ItzCash eWallet Terms & Condition


  1. This ItzCash eWallet Account (Semi-Closed Prepaid Instrument “eWallet”) is a virtual account that enables user to use it on website of all the merchants where ItzCash payment gateway is integrated. This eWallet Account is governed by the Payment and Settlement Systems Act, 2007 & Regulations made there under, Issuance and Operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009 (“RBI Guidelines”) and extant notifications / directions / instructions / guidelines issued by the RBI from time to time.
  2. The user needs to register by entering his name, mobile number & email ID on the registration page provided on https://www.itzcash.com/user.
  3. On successful registration, user will get a Zero Balance ItzCash eWallet Account (containing account serial number and 4 digit transaction pin) and verification process is sent to the user on his mobile and/or email address.
  4. The user can also register through ItzCash World (ICW),outlet , on payment of applicable registration fees.
  5. After registration, eWallet account can be loaded with an amount and with balance limit of Rs.10,000 without submission of any other KYC details or documents. User may opt to upgrade the eWallet Account to increase the maximum balance limit to Rs.1,00,000 by submitting KYC documents as may be prescribed by regulatory body & ItzCash from time to time.
  6. Use of ItzCash eWallet is also subject to directions/ instructions/notifications/guidelines/regulations issued by the Reserve Bank of India from time to time in respect of redemption, repayment, usage etc. and ItzCash does not own any responsibility to the user in such circumstances.
  7. The terms and conditions of ItzCash Card Limited shall be applicable for the use of this eWallet on ItzCash payment gateway as may be amended from time to time. The use of this eWallet constitutes acceptance of the said terms and conditions.
  8. ItzCash eWallet can only be obtained by individuals who have completed age of 18 years of age or above.
  9. ItzCash eWallet may be used for making transactions online for effecting payment towards the purchase of goods and services from the Merchants having integration of ItzCash payment gateway on their website.
  10. ItzCash shall not be responsible for the quality/quantity and the functionality of the product or services availed by using the eWallet. ItzCash also does not warranty against any damage to the product/services availed through by using eWallet.
  11. ItzCash may charge payment gateway service fees for use of eWallet on the website of designated merchants. The said fees will be displayed on payment gateway page at the time of transaction as applicable from time to time.
  12. No redemption, or cash withdrawal is permitted on this eWallet account.
  13. Use of ItzCash eWallet for banned goods/service, financing terrorist activities, money laundering, Lottery winning Schemes, cross border and/or transactions in foreign currency is strictly prohibited.
  14. ItzCash may charge the inactive Account fees on eWallet as may be prescribed from time to time.
  15. This Virtual Account shall remain valid for one years from the registration.
  16. Any value in Your Itz Cash Wallet must be utilized within the validity of 4 year Any value in your ItzCash Wallet which is not utilized in the aforesaid manner may stand forfeited at the discretion of Itz Cash .
  17. User shall not respond to calls/SMS/e-mails on winning prize/lottery/offers as these may be fraudulent calls/SMS/emails and not to disclose eWallet Account number and PIN to anyone as it may amount to loss of money contained in eWallet Account.
  18. Any misuse of ItzCash eWallet or violation of terms and conditions will entail blocking/cancellation of the eWallet account.
  19. eWallet once used for purchase the transaction will not be cancelled.
  20. All disputes arising out of any transaction pertaining to the use of this eWallet shall be subject to exclusive jurisdiction of Mumbai courts.
  21. All transactions done by using this eWallet are subject to applicable Indian laws.
  22. All disputes pertaining to this eWallet will be resolved by Itz Cash Card Limited at its sole discretion and the decision of Itz Cash Card Limited in this regard shall be final.

The above terms and conditions are subject to change, modification and amendment without prior notice to ItzCash eWallet user.
Call center information:

  1. For further details and enquiries contact our Call Centre No. 022 6112 5757
  2. You can also SMS Itzhelp <Your Query> 57575 or email us at help@itzcash.com or visit ItzCash website and click on Help Desk, submit your queries and details.